Payment terms and conditions

Payment Terms and Conditions for

1. Introduction and Definitions

  • These Payment Terms and Conditions ("Terms") govern all transactions conducted through, a Swedish company selling dietary supplements across Europe. By making a purchase, you agree to these Terms.
  • is an ecommerce brand managed by Protein Com AB (VAT registration number: SE559089510701)

2. Scope of Agreement

  • These Terms apply to all customers purchasing our products within Europe. All prices are displayed in EUR (or your local currency) and always include VAT.

3. Pricing and Currency

  • Prices are in EUR and include applicable VAT. Customers will pay local country taxes specific to their location within Europe.

4. Payment Methods

  • We offer Apple Pay, Google Pay, Shopify Pay, Klarna Checkout and local payment solutions offering various payment methods depending on the customer's country of residence.

5. Payment Processing

  • Payments are authorized at the time of order placement and captured upon dispatch from our warehouse.

6. Security and GDPR Compliance

  • We prioritize the security of customer information and adhere strictly to GDPR regulations. Your private information is safe with us.

7. Returns and Refunds

  • Our refund policy is outlined HERE.

8. Dispute Resolution

  • In the event of a payment dispute, both parties agree to engage in good-faith negotiations to resolve the issue. If unresolved, disputes will be referred to an independent arbitrator for resolution.

9. Termination and Suspension

  • We reserve the right to terminate or suspend a customer's account for non-payment, fraudulent activity, or violation of these Terms. Notification will be sent to the customer's registered email address.

10. Changes to Terms and Conditions

  • These Terms are subject to change. Any updates will be posted at the top of this document. Continued use of our services constitutes acceptance of the revised Terms.

11. Contact Information

  • For inquiries or assistance, please contact our customer support team at We provide support in 15 languages to serve our diverse customer base.